Itil v software: ITIL Service Management Toolkit, Whizlabs ITIL Preparation Kit, ITIL Service Management Excellerator and more.

	Whizlabs ITIL Preparation Kit 6.0.1 Whizlabs Software Released: May 31, 2007   Rating: Not rated Ensure your success in ITIL certification exam with Whizlabs preparation kit. Backed by Unconditional 150% Test PASS Guarantee, it contains 5 full length simulated Mock Exams and Interactive Quiz (over 200 questions) on the real exam pattern. The advanced features like Adaptive Testing, Intelligent Reporting, and In-depth Customization offer you much more than passing the exam. Still not convinced? Take a FREE demo and find out for yourself. Platforms:    Education Computer Type: Shareware Cost: $15.50 US Size: 4546 K Download: www.whizlabs.com Keywords: Information technology infrastructure library, ITSM, itil exam, CRM, itil

	ITIL Service Management Toolkit (ITSM To 2.11 ProcessWorx LLC Released: Jan 15, 2006   Rating: Not rated The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals; these ITIL based tools include essential support materials, templates and guidance to fine tune any ITIL focused organization. Obtain specific guidance for implementation including base-level service and pricing examples for IT products, process roles & responsibilities, goals & objectives, requirements, measurements and more... Platforms:    Education Other Type: Commercial Cost: $129.00 US Size: 2784 K Download: www.processworx.com Keywords: ITIL, ITSM, Service Management, business, SLA

	ITIL Service Management Excellerator 1.10 ProcessWorx LLC Released: Jan 15, 2006   Rating: Not rated The ITSM Excellerator provides tactical tools and deliverables to help accelerate ITIL based service support & delivery assessments, measurement activities and improvement initiatives. The ITSM Excellerator adds immediate value to IT organizations by providing pre-built best practice materials that assist technology professionals with rapid process improvement, increasing service quality and reducing technology costs. Platforms:    Business Other Type: Commercial Cost: $129.00 US Size: 2150 K Download: www.processworx.com Keywords: OLA, UC, IT, catalog, CMDB

	ManageEngine ServiceDesk Plus 7.5 AdventNet Inc Released: Nov 12, 2008   Rating: Not rated ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software which integrates Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge Base in one low-cost package. ServiceDesk Plus has a ITIL ready version which gives you the ability to improve productivity of your IT Service team and keep your end-users happy. Platforms:    Business Helpdesk & Remote PC Type: Freeware Cost: $0.00 US Size: 44032 K Download: www.manageengine.com Keywords: Help Desk, software, ITIL, helpdesk, Asset Management

	Adventnet ManageEngine ServiceDesk Plus 7.5 AdventNet Inc Released: Nov 28, 2008   Rating: 5/5 (2 votes) ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software which integrates Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge Base in one low-cost package. ServiceDesk Plus has a ITIL ready version which gives you the ability to improve productivity of your IT Service team and keep your end-users happy. Platforms:    Business Helpdesk & Remote PC Type: Freeware Cost: $0.00 US Size: 37002 K Download: download.adventnet.com Keywords: Contract Management, accounting, Knowledge Base, inventory, Help Desk

	Public Folder HelpDesk 10.1 kalmstrom.com Business Solutions Released: Nov 05, 2009   Rating: Not rated Collaborate on helpdesk tickets in Outlook. Create tickets from email or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets stored in Outlook and Access or SQL db. Closed tickets only in the database but can be searched and re-created in Outlook if needed. E-mail history. Statistics tool, KBase. Subscription $150/month for all kalmstrom.com products. Platforms:    Business Helpdesk & Remote PC Type: Shareware Cost: $150.00 US Size: 10639 K Download: www.kalmstrom.com Keywords: Outlook, project management, Support, call, computer support

	SupportCalls with Outlook 3.2 AssistMyTeam Released: Sep 24, 2009   Rating: Not rated An ITIL guided, team helpdesk system to log, collaborate, analyze and assist in the resolution of end-users issues right in your Outlook. Use Exchange (can be hosted one too) and auto-process incoming support requests and send automated emails or SMS alerts. Includes web access site for technicians and self-service site for end-users. Integrated knowledge base, asset tracking, SLA and statistics. Supports Skype for making calls and send SMS. Platforms:    Business Helpdesk & Remote PC Type: Shareware Cost: $1500.00 US Size: 28302 K Download: www.assistmyteam.net Keywords: ITIL, management, SMS, broadband, Email monitoring

	Serio IT Service View Pro 5.5.04 Serio Ltd Released: Jun 28, 2009   Rating: Not rated Server Monitoring and ITIL Availability Management Software. Includes all the standard Plugins and features of the free version plus: publish real-time server availability statistics online; define one or more Service Level Agreements (SLAs) on which to base Availability calculations; scheduler automatically emails Availability and Downtime Reports; history/duration of downtime events per device. Free 1 month evaluation. Platforms:    Internet Network Information Type: Shareware Cost: $280.00 US Size: 5735 K Download: www.seriosoft.com Keywords: Serio, Web Server Monitoring, Server Monitoring, ITIL, Availability Management

	SupportPortal 3.0 Escon Information Consulting Released: Jan 20, 2009   Rating: Not rated Online help desk software that allows any business or work group assigns ticket and issues, manage incoming and outgoing e-mails, streamline workflow, provide live chat and site m,build knowledge base, manage access to shared binaries, and deliver newsletters through the single point of access. SupportPortal is support solution which is best suitable for use in internal and external Help Desks, Call Centers, Contact Centers, and Web Portals. Platforms:    Business Helpdesk & Remote PC Type: Demo Cost: $275.00 US Size: 2832 K Download: www.e-supportportal.com Keywords: Customer support, itil, sla, helpdesk, help desk

	FireScope BSM:BE 3.0.1 FireScope Inc. Released: Jan 14, 2009   Rating: Not rated Slash your IT costs and improve IT reliability and performance! FireScope Business Service Management, Business-Edition (BE) is a single solution for monitoring every aspect of your IT operations, from the hardware to the network, to the database and applications. Get all the capabilities of expensive monitoring solutions from the Big-4, at a fraction of the cost, complexity and headaches. Free 28-day trial. Platforms:    Internet Network Information Type: Shareware Cost: $2450.00 US Size: 501409 K Download: download1.firescope.com Keywords: BSM, messenger, ITIL, Document Management, Monitoring