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Itil v software: ITIL Service Management Toolkit, Whizlabs ITIL Preparation Kit, ITIL Service Management Excellerator and more.


  Whizlabs ITIL Preparation Kit 6.0.1 Whizlabs Software Released: May 31, 2007  

Whizlabs ITIL Preparation Kit  

Rating: Not rated



Ensure your success in ITIL certification exam with Whizlabs preparation kit. Backed by Unconditional 150% Test PASS Guarantee, it contains 5 full length simulated Mock Exams and Interactive Quiz (over 200 questions) on the real exam pattern. The advanced features like Adaptive Testing, Intelligent Reporting, and In-depth Customization offer you much more than passing the exam. Still not convinced? Take a FREE demo and find out for yourself.

Platforms:  Win95 Win98 WinME WinNT 4.x Windows2000 WinXP Windows2003 Windows Vista Starter Windows Vista Home Basic Windows Vista Home Premium Windows Vista Business Windows Vista Enterprise Windows Vista Ultimate Windows Vista Home Basic x64 Windows Vista Home Prem
 
Education Computer
Type: Shareware Cost: $15.50 US Size: 4546 K
http://www.whizlabs.com/traildownload.html?myproduct=ITIL Download:
www.whizlabs.com

Keywords: Information technology infrastructure library, ITSM, itil exam, CRM, itil

  ITIL Service Management Toolkit (ITSM To 2.11 ProcessWorx LLC Released: Jan 15, 2006  

ITIL Service Management Toolkit (ITSM To  

Rating: Not rated



The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals; these ITIL based tools include essential support materials, templates and guidance to fine tune any ITIL focused organization. Obtain specific guidance for implementation including base-level service and pricing examples for IT products, process roles & responsibilities, goals & objectives, requirements, measurements and more...

Platforms:  Win 3.1x Win95 Win98 WinME WinNT 3.x WinNT 4.x Windows2000 WinXP Windows2003
 
Education Other
Type: Commercial Cost: $129.00 US Size: 2784 K
http://www.processworx.com/purchase/pur_itsmtk.htm Download:
www.processworx.com

Keywords: ITIL, ITSM, Service Management, business, SLA

  ITIL Service Management Excellerator 1.10 ProcessWorx LLC Released: Jan 15, 2006  

ITIL Service Management Excellerator  

Rating: Not rated



The ITSM Excellerator provides tactical tools and deliverables to help accelerate ITIL based service support & delivery assessments, measurement activities and improvement initiatives. The ITSM Excellerator adds immediate value to IT organizations by providing pre-built best practice materials that assist technology professionals with rapid process improvement, increasing service quality and reducing technology costs.

Platforms:  Win 3.1x Win95 Win98 WinME WinNT 3.x WinNT 4.x Windows2000 WinXP Windows2003
 
Business Other
Type: Commercial Cost: $129.00 US Size: 2150 K
http://www.processworx.com/purchase/pur_itsmx.htm Download:
www.processworx.com

Keywords: OLA, UC, IT, catalog, CMDB

  ManageEngine ServiceDesk Plus 7.5 AdventNet Inc Released: Nov 12, 2008  

ManageEngine ServiceDesk Plus  

Rating: Not rated



ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software which integrates Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge Base in one low-cost package. ServiceDesk Plus has a ITIL ready version which gives you the ability to improve productivity of your IT Service team and keep your end-users happy.

Platforms:  Windows2000 WinXP Windows2003 Linux
 
Business Helpdesk & Remote PC
Type: Freeware Cost: $0.00 US Size: 44032 K
http://www.manageengine.com/products/service-desk/91677414/ManageEngine_ServiceDesk_Plus.exe Download:
www.manageengine.com

Keywords: Help Desk, software, ITIL, helpdesk, Asset Management

  Adventnet ManageEngine ServiceDesk Plus 7.5 AdventNet Inc Released: Nov 28, 2008  

Adventnet ManageEngine ServiceDesk Plus  

Rating: 5/5 (2 votes)



ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software which integrates Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge Base in one low-cost package. ServiceDesk Plus has a ITIL ready version which gives you the ability to improve productivity of your IT Service team and keep your end-users happy.

Platforms:  Windows2000 WinXP Windows2003 Linux
 
Business Helpdesk & Remote PC
Type: Freeware Cost: $0.00 US Size: 37002 K
http://download.adventnet.com/products/service-desk/91677414/ManageEngine_ServiceDesk_Plus.exe Download:
download.adventnet.com

Keywords: Contract Management, accounting, Knowledge Base, inventory, Help Desk

  Public Folder HelpDesk 10.1 kalmstrom.com Business Solutions Released: Nov 05, 2009  

Public Folder HelpDesk  

Rating: Not rated



Collaborate on helpdesk tickets in Outlook. Create tickets from email or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets stored in Outlook and Access or SQL db. Closed tickets only in the database but can be searched and re-created in Outlook if needed. E-mail history. Statistics tool, KBase. Subscription $150/month for all kalmstrom.com products.

Platforms:  Windows2000 WinXP Windows2003 Windows Vista Starter Windows Vista Home Basic Windows Vista Home Premium Windows Vista Business Windows Vista Enterprise Windows Vista Ultimate
 
Business Helpdesk & Remote PC
Type: Shareware Cost: $150.00 US Size: 10639 K
http://www.kalmstrom.com/files/pfhelpdesksetup.exe Download:
www.kalmstrom.com

Keywords: Outlook, project management, Support, call, computer support

  SupportCalls with Outlook 3.2 AssistMyTeam Released: Sep 24, 2009  

SupportCalls with Outlook  

Rating: Not rated



An ITIL guided, team helpdesk system to log, collaborate, analyze and assist in the resolution of end-users issues right in your Outlook. Use Exchange (can be hosted one too) and auto-process incoming support requests and send automated emails or SMS alerts. Includes web access site for technicians and self-service site for end-users. Integrated knowledge base, asset tracking, SLA and statistics. Supports Skype for making calls and send SMS.

Platforms:  WinXP Windows2003 Windows Vista Business Windows Vista Enterprise Windows Vista Ultimate Windows Vista Ultimate x64
 
Business Helpdesk & Remote PC
Type: Shareware Cost: $1500.00 US Size: 28302 K
http://www.assistmyteam.net/downloads/SupportCallsSetup.exe Download:
www.assistmyteam.net

Keywords: ITIL, management, SMS, broadband, Email monitoring

  Serio IT Service View Pro 5.5.04 Serio Ltd Released: Jun 28, 2009  

Serio IT Service View Pro  

Rating: Not rated



Server Monitoring and ITIL Availability Management Software. Includes all the standard Plugins and features of the free version plus: publish real-time server availability statistics online; define one or more Service Level Agreements (SLAs) on which to base Availability calculations; scheduler automatically emails Availability and Downtime Reports; history/duration of downtime events per device. Free 1 month evaluation.

Platforms:  WinXP Windows2003 Windows Vista Business Windows Vista Enterprise Windows Vista Ultimate Windows Vista Business x64 Windows Vista Enterprise x64 Windows Vista Ultimate x64
 
Internet Network Information
Type: Shareware Cost: $280.00 US Size: 5735 K
http://www.seriosoft.com/resource/itserviceview_pro.zip Download:
www.seriosoft.com

Keywords: Serio, Web Server Monitoring, Server Monitoring, ITIL, Availability Management

  SupportPortal 3.0 Escon Information Consulting Released: Jan 20, 2009  

SupportPortal  

Rating: Not rated



Online help desk software that allows any business or work group assigns ticket and issues, manage incoming and outgoing e-mails, streamline workflow, provide live chat and site m,build knowledge base, manage access to shared binaries, and deliver newsletters through the single point of access. SupportPortal is support solution which is best suitable for use in internal and external Help Desks, Call Centers, Contact Centers, and Web Portals.

Platforms:  Windows2000 WinXP Windows2003 Windows Vista Business Linux
 
Business Helpdesk & Remote PC
Type: Demo Cost: $275.00 US Size: 2832 K
http://www.e-supportportal.com/trial/SupportPortal.zip Download:
www.e-supportportal.com

Keywords: Customer support, itil, sla, helpdesk, help desk

  FireScope BSM:BE 3.0.1 FireScope Inc. Released: Jan 14, 2009  

FireScope BSM:BE  

Rating: Not rated



Slash your IT costs and improve IT reliability and performance! FireScope Business Service Management,
Business-Edition (BE) is a single solution for monitoring every aspect of your IT operations, from the hardware to the
network, to the database and applications. Get all the capabilities of expensive monitoring solutions from the Big-4,
at a fraction of the cost, complexity and headaches. Free 28-day trial.

Platforms:  Windows2000 WinXP Windows2003 Windows Vista Business Windows Vista Enterprise Windows Vista Ultimate Windows Vista Business x64 Windows Vista Enterprise x64 Windows Vista Ultimate x64 Linux Mac
 
Internet Network Information
Type: Shareware Cost: $2450.00 US Size: 501409 K
http://download1.firescope.com/BSMBE/rPath/firescope-be-3.0.1-x86.zip Download:
download1.firescope.com

Keywords: BSM, messenger, ITIL, Document Management, Monitoring

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