Service level software: Warehouse Management System w/Service Level, ITIL Service Management Toolkit, Monitoring for your websites and servers and more.
Send and receive secure and anonymous email. Chat and exchange secure instant messages, create secure message boards. Share document folders through easy to use interface.
Communication and collaborate with your co-workers accross networks and firewalls with very high level of security without a need for expensive VPN, PKI or complicated network administration, setup and maintainance.
An ITIL guided, team helpdesk system to log, collaborate, analyze and assist in the resolution of end-users issues right in your Outlook. Use Exchange (can be hosted one too) and auto-process incoming support requests and send automated emails or SMS alerts. Includes web access site for technicians and self-service site for end-users. Integrated knowledge base, asset tracking, SLA and statistics. Supports Skype for making calls and send SMS.
Server Monitoring and ITIL Availability Management Software. Includes all the standard Plugins and features of the free version plus: publish real-time server availability statistics online; define one or more Service Level Agreements (SLAs) on which to base Availability calculations; scheduler automatically emails Availability and Downtime Reports; history/duration of downtime events per device. Free 1 month evaluation.
SurfStatsLive Reporting Service is a Windows 2000/2003, 2008, Vista server-based web analytics product. Web Hosts and Service Providers can provide browser-based on-demand Website Statistics reports for clients. The program can generate reports down to sub-directory level, which is useful for web hosts with resellers. IIS Web Sites can be imported to speed up site profiles set up. Reports can be generated in most major languages.
Logic Protect is a reliable license management, anti-piracy, copy protection, and product activation system featuring high level security and protection against illegal software copying and distribution. Logic Protect supports all kinds of software activation (including Phone Activation and Software-as-a-Service (SaaS) features) that makes Logic Protect a flexible product activation and copy protection tool for any software author and vendor.
FTP2Web is an ASP.NET application intended for creation of the automated file exchange solutions via Microsoft FTP service in the Internet and Intranet environments. The application provides a high-level model of shared FTP resource organizing, based on the management of logical folders and access to them of users and groups. It offers advanced features of FTP like folders and multiple files resumable download and upload.
Axence NetTools Pro is a FREE and very comprehensive set of network administration tools: NetWatch - network monitoring with alerting, real-time & historical charts; WinTools lists exhaustive system information from Windows computers; port scanner; network scanner; NetStat lists local inbound & outbound connections; TCP/IP workshop for low level service testing; ping; fast traceroute; DNS lookup; bandwidth test tool; SNMP browser and more.
SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.It has Self-Service Portal and Active Directory Integration.
ActiveXperts HelpDesk System is a powerful, web enabled support management system designed for help desks, call centers, customer support centers and ICT departments. It is designed to provide a complete support solution, to streamline helpdesk processes. The product runs as a service on Windows 2008,2003,Vista,XP and2000. Awarded with the 'Software of the Year' award by ItilFoundations.com in 2007 (see also http://www.itilfoundations.com)
Precise is a powerful dental lab management software, which comprises a complete suite of modules and reports to simplify Dental lab management. It maintains distinct and detailed records of every doctor serviced by the laboratory.It provides a framework for communications both within the lab and with your dentist accounts to help your lab provide a consistently high level of customer service.
